Virtual AI Co-Pilots

Real-Time AI Assistance for Every Agent, on Every Call

Virtual AI Co-Pilots work alongside your agents during live conversations — transcribing calls, surfacing relevant knowledge base answers, and drafting response suggestions in real time. AI-powered agent assist tools have been shown to cut average handle time by up to 8 minutes per call and increase sales conversion by 26%.

How It Works

During every live interaction, the Co-Pilot listens in, identifies what the customer needs, and pulls the most relevant answer from your knowledge base — before the agent even has to search for it. It also handles the administrative overhead of the call automatically: transcription, interaction summaries, and categorization, tasks that otherwise eat into agent time between calls. The result is agents who resolve issues faster and spend less time on paperwork, without needing to memorize every policy or product detail.

Real-Time Knowledge Retrieval

Surfaces the exact knowledge base article, policy, or troubleshooting step relevant to the live conversation, reducing the need for agents to search manually or place customers on hold.

Automated Call Summarization

Generates accurate call summaries and categorization automatically after every interaction, removing a task that traditionally consumes several minutes of agent time per call.

Compliance Guardrails

Flags responses that risk violating compliance standards in real time, helping ensure agents stay within regulatory and brand guidelines during high-stakes conversations.

Faster Agent Onboarding

New agents ramp up faster with real-time guidance instead of relying purely on memorized training, shrinking the time and cost typically spent on onboarding.

Why It Matters

Companies deploying AI copilots have reported handle time reductions of up to 50% and productivity gains of roughly 14%, driven by less time spent searching for information and more time spent resolving the customer’s actual issue. Beyond raw efficiency, agent-side benefits matter too — better-supported agents report higher job satisfaction and lower turnover, which is a meaningful cost saver given how expensive contact center attrition and retraining can be.

Give Your Agents an Unfair Advantage

See how a Virtual AI Co-Pilot supports agents in real time during a live customer call, in a 30-minute demo.

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