Last updated: March 10, 2024
Thank you for choosing AutomateIQ’s Conversational AI solutions and Automation services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data. By visiting our website and/or using our services, you agree to the terms described below.
1. Information We Collect
When you visit our website and/or use our services, we collect various types of information to provide better experiences and improve our offerings. The specific data we collect depends on how you interact with our website and/or services and how you manage your privacy controls. Here are the key points regarding the information we collect:
Basic Information:
- We collect basic details such as your name, email address, company, number of agents (if applicable) and phone number (if provided).
- This information helps us respond to your inquiries and provide customer support.
Browsing Data:
- We collect information tied to the browser, application, or device you’re using.
- This allows us to maintain preferences across browsing sessions, such as language preferences or personalized search results.
Usage Data:
- We analyze usage patterns to understand how you interact with our services.
- This includes data related to search queries, watched videos, and content interactions.
Location Information:
- We may collect your IP address or other location-related data.
- This helps us provide relevant localized content and improve our services.
Device Information:
- We collect details about the device you use, such as device type, operating system, and unique identifiers.
- This assists in optimizing our services for different devices.
2. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide customer support.
- To improve our services and enhance user experience.
- To personalize content, such as showing relevant information.
3. Data Security and Retention
We take appropriate measures to protect your data from unauthorized access, alteration, or disclosure. Our security practices include encryption, access controls, and regular security assessments. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
4. Third-Party Services
We may use third-party services to process and store your data. These services adhere to rigorous standards for security, privacy, transparency, and fairness. We ensure that any third-party partners comply with applicable data protection regulations.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and collect analytics. You can adjust your browser settings to manage cookies or opt out of tracking.
6. Your Rights
You have the right to:
- Access and review your personal information.
- Correct any inaccuracies in your data.
- Request deletion of your data (subject to legal requirements).
7. Children’s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and the revised policy will apply to information collected after the update.
9. Contact Us
If you have any questions or concerns about our privacy practices, please contact us at contact@automateiq.co.
By using this website and/or our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website and services.