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Travel and Hospitality

Streamline Call Center Traffic with Always-On Personalized Self-Service Solutions

Reimagine Guest Experiences: Generative AI Empowers the Travel and Hospitality Industry

The travel and hospitality industry, forever known for its spirit of exploration and dedication to creating unforgettable experiences, is embarking on a journey of its own. Generative AI, a powerful tool capable of crafting personalized itineraries, generating awe-inspiring visuals, and anticipating traveler needs, is transforming how we discover, plan, and experience the world. As travel brands and hospitality providers embrace this innovative technology, they can unlock a future of seamless booking processes, hyper-personalized recommendations, and a new era of guest experiences that cater to individual desires and exceed expectations. 

Solutions

24/7 Personalized Self-Service

  • AI Agents can handle common customer inquiries related to ticket management, check-ins, and crisis management.
  • Passengers can get instant answers without waiting for human agents, leading to reduced call center volume and improved customer satisfaction

Data Security and Compliance

  • AI solutions adhere to global industry standards such as SOC2 Type 2, GDPR, PCI, and HIPAA.
  • Passenger data remains secure, building trust and compliance

Instant FAQs with Custom Data

  • AI-powered virtual assistants leverage your own documentation to answer frequently asked questions.
  • Passengers receive accurate information while maintaining a conversational experience

Automated Common Processes

  • AI automates routine service processes like rebookings, refunds, upgrades, and meal choices.
  • Operational efficiency improves, freeing up human agents for more complex tasks

Consistent Live Agent Support

  • AI ensures that timely 1:1 live agent support is available across digital and voice channels.
  • Passengers can seamlessly transition from self-service to human assistance when needed

Immediate Service Without Layovers

  • Passengers can take charge of their journey with multimodal service across channels.
  • Embedding AI within the enterprise ecosystem allows passengers to access self-service options directly from any device or browser

Popular Use Cases

Rebookings & Changes

  • When flights are disrupted due to cancellations or delays, AI can swiftly handle rebooking requests.
  • Passengers receive prompt assistance, reducing frustration and enhancing their experience.

Check-in

  • AI-powered chatbots streamline the check-in process.
  • Passengers can complete check-in formalities via messaging platforms, avoiding long queues at counters.

Flight Status Notifications

  • AI provides real-time updates on flight delays, gate changes, or cancellations.
  • Passengers stay informed without constantly checking screens or announcements.

Hotel Bookings and Reservations

  • AI chatbots can handle room bookings, cancellations, and special requests.
  • Provides efficient and personalized service.

Loyalty Program Management

  • AI assists passengers with loyalty program queries, points redemption, and membership benefits.
  • Enhances loyalty and engagement by tailoring offers based on individual preferences.

Personalized Recommendations

  • By analyzing passenger preferences, AI suggests customized travel itineraries, including hotels, restaurants, and attractions.
  • Enhances the overall travel experience.

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